Adherence to the concepts of responsible video gaming is at the forefront of our priorities at Bet9ja. We believe gambling ought to purely be for entertainment. We are devoted to the security and health and wellbeing of our customers against gaming-related problems, as this is of critical importance to us.
Bet9ja has put in place versatile strategies and precaution to allow our customers to manage their activities and we will always take the necessary actions to avoid gaming-related issues.
RELAX, IT'S ONLY A VIDEO GAME
We suggest you wager with what you can afford to lose. To direct your bet placement, you can decide in advance how much to spend on sports betting and never ever surpass that limit. We provide you the chance to customise your costs limit at Deposit Limits.
FOLLOW THE BET9JA TIPS
1. Gamble for fun.
2. Only gamble with funds you can perhaps pay for to lose and do not wager with funds you require for everyday living.
3. Decide just how much time to devote to gambling and do not surpass this limit. You can use Deposit Limits to examine your costs.
4. Decide how much cash to purchase your entertainment and respect the decision you have actually made. Gambling needs to not be your only source of fun.
5. Don't go after losses and accept the outcome as the expense of home entertainment.
6. Don't request for credit for wagering.
7. Ensure you understand the rules of the video game and your house edge.
8. Balance the time you devote to wagering with other leisure activities.
9. Don't bet to leave from isolation or anxiety. Only wager for the desire to play and have fun.
10. Do not wager if your clarity has been hindered by alcohol or drugs.
IF BETTING BECOMES An ISSUE, TAKE A BREAK
Problem betting can be recognised by modes of conduct such as a high level of costs, bad work results, relationship problems, theft, lying and anxiety. If gambling ends up being a problem, then it is no longer home entertainment. TAKE A BREAK. You must choose when and for how long, and for more support you can call our client service group.
TAKE THE TEST AND LEARN WHAT TYPE OF PLAYER YOU ARE
Check occasionally to assess your gaming habits. We wish to help you to much better understand them and fix them if essential. Start from this easy test - it will just take a minute:
1. In the last 12 months, has betting or gambling typically triggered you issues at work or in the house?
2. In the last 12 months, has wagering or betting caused arguments or other serious issues with your household, friends, neighbours or associates?
3. In the last 12 months, have you attempted to hide the amount you wished to wager from relative or friends?
4. Do you sometimes state you are winning when in reality you are losing?
5. With the death of time, have you needed to increase the frequency of your wagering and gambling to keep it exciting?
6. In the last 12 months, have you utilized gambling or wagering to leave from personal problems or to feel better?
7. In the last 12 months, after having lost money gambling, have you right away gambled once again to attempt to recover the money lost?
8. In the last 12 months, have you attempted to gather money for bets by using incorrect cheques, taking or by turning to other prohibited acts?
9. In the last 12 months, have you gambled despite the fact that you had promised yourself you would not do so or have you wager for a longer time duration than what you set up?
If you have actually reacted yes to more than 5 questions, wagering is no longer a type of entertainment for you and might make up a serious issue. Therefore, we urge you to seriously consider the possibility of taking a break and seek aid. You can click on this link to go to Gambling Therapy for assistance.
VULNERABLE AND UNDERAGE PERSONS
It is illegal for anyone below the age of 18 to open a betting account or place a bet with Bet9ja.
According to our General Terms & Conditions, we may need you to supply a copy of your ID to prove your identity, including your age, for different reasons. If we discover an underage or vulnerable individual operates an account with Bet9ja, the account will be closed and any winnings will be forfeited.
Bet9ja will make persistent effort to prevent underage gaming. If you are worried that an underage gamer operates an account with Bet9ja, please contact our Help Center and we will take necessary steps.
Persons under the age of 18 are not permitted at Bet9ja outlets.
SETTING LIMITS
DEPOSIT LIMITS
You can choose to limit the quantity of cash to be transferred into your wagering account daily, weekly and regular monthly. To access this alternative, see My Account > Responsible Gambling to evaluate and modify your deposits limits
Any reduction or boost to your limit would work instantly upon receipt of direction.
SELF-EXCLUSION
The self-exclusion alternative is offered to any client who might have a gaming issue or think they are vulnerable to gambling. If you think you need to take a break, you must think about self-exclusion wherein you can take a break starting from a minimum period of 90 days. You can likewise request to close your account at any time.
Customers who self-exclude would have their account suspended throughout of the exemption period and Bet9ja would make efforts to prevent the opening of any brand-new account being opened by the consumer during this duration. Please describe the aid page to find out more on your options.
We also motivate excluded persons to eliminate Bet9ja from notices and delete/uninstall any Bet9ja app or website.
If any self-excluded individual is determined at our physical outlets, an authorised team member shall ask for such left out person to leave the premises. Visit My account > Responsible Gambling > Self-exclusion to request the self-exclusion.
SIGNAGE AND ADVERTISEMENT
Bet9ja deters minor gambling by posting notifications specifying the legal age to bet as approved by the Lagos State Lotteries and Gaming Board at all Bet9ja outlets.
Bet9ja guarantees its media materials and adverts (through all channels, including television, radio, social networks, prints, mails etc) consist of a responsible video gaming message to safeguard underage and susceptible persons. Our adverts do not mislead viewers as to opportunities to be taken advantage of betting, as we make sure sports betting is seen as a type of .
STAFF TRAINING
Our personnel are well trained to guarantee compliance with our responsible video gaming policy on our website and outlets and will receive refresher training at periods. The customer support group is on hand to deal with any gaming-related problems or concerns you may have.
Where it is required, we may prevent a client from continued gaming on our platforms in accordance with our Terms and Conditions.
COMPLIANCE WITH THE REGULATIONS
Bet9ja takes its compliance obligations really seriously and will report any activity that is needed to be reported by the suitable regulations to the respective licensing and state authorities.
DO YOU NEED HELP?
If you wish to talk to someone about your betting, please contact our Problem Gamblers Hotline on +234809 999 0933 or send out an e-mail to responsiblegaming@bet9ja.com. The team are available every weekday in between 08:00 am - 5:00 pm. You can likewise get in touch with among the restorative associations advised by Bet9ja listed below.
